microsoft support and recovery assistant never finishes

#Microsoft support and recovery assistant never finishes how to#
#Microsoft support and recovery assistant never finishes .exe#
#Microsoft support and recovery assistant never finishes install#
#Microsoft support and recovery assistant never finishes registration#
#Microsoft support and recovery assistant never finishes software#

SaRA is not just made to fix Outlook issues for Office 365 or on-premises.

This we can send or not send to Microsoft.Īt the very end we always have the option to review all results in a HTML file: However, if we click next, we get small overview about the analyse.

#Microsoft support and recovery assistant never finishes how to#

If we follow the link in the notification message, we will get to the right TechNet article which explains us more about it and how to set the right key: If we have a look about one of the examples, at this computer a registry key

The cool thing is that SaRA also shows us in the most of the cases, how can we fix the issue. Collecting this information can take a while…Īfter some time, we will get a result with all issues SaRA has found on the computer.

#Microsoft support and recovery assistant never finishes software#

Now the software is collecting the information, it is important that the Outlook is running at that moment, otherwise we will get an error. We also have the option to connect remotely to another computer. In our example we are on the affected computer and choose the option Yes. Now we need to choose the option if we are currently on the affected computer. We start by choosing the option Advanced diagnostics: However, the way I choose for this example is the way I work with this tool normally. NOTE: If you are working with a Microsoft supporter on a case, we need to check the small option in the left corner down which says: I am working with Microsoft support personnel on this issue.Īs I have wrote earlier in this article we know now, for what we can use SaRA, here in this example we will analyse an Outlook client. In the next window the setup is done, and we already see some of the options we can choose.īy clicking on See more we get also the other options we can use to troubleshoot. When the progress is finished, we need to agree to the Terms of SaRA: Now SaRA will be installed, the current version contains 23.1MB

#Microsoft support and recovery assistant never finishes install#

In the next step we get asked, if we really want to install this application, to continue we hit Install As soon this is started, the launcher starts the download:

#Microsoft support and recovery assistant never finishes .exe#

exe file which contains the software launcher. NET Framework 4.5.įirst of all, we need to download SaRA form the Microsoft Site, to find the right source we go to the following link: and Windows 8 and later versions of Windows include at least. If you are running Windows 7 (any edition), you must also have.

Microsoft Office 2010 (32-bit or 64-bit).

Microsoft Office 2013 (32-bit or 64-bit Click-to-Run or MSI installations).

Microsoft Office 2016 (32-bit or 64-bit Click-to-Run or MSI installations).

The Outlook program in any of the following Office versions can be scanned: The following operating systems are supported: Microsoft says that SaRA needs the following system requirements: If you still have to take action yourself, Office 365 SaRA displays the individual steps as well as links to help Office 365 SaRA not only provides guidance on how to fix the problem after choosing the problem but can also fix the problem itself on the PC. Then SaRA looks for configuration or permission issues. Then enter the e-mail address of the users involved. To do this, select the option Outlook / I’m having issue withĭelegate permissions or one of the other options. Since this topic is not very easy, users often do not come to the solution, but will receive appropriate advice from SaRA. SaRA also helps with teamwork issues, such as mailbox sharing issues.

This allows users to fix a problem themselves, or at least give administrators options to narrow down the problem. Then the tool tests the connection to Office 365, tries to fix the problem actively, or gives you clues as to what the error mightīe.

#Microsoft support and recovery assistant never finishes registration#

Once you have provided all the information, SaRA may request further action, such as registration or a specific selection. This can be used for example, to resolve connectivity issues with Outlook Web App from Office 365. If the problem computer is the current computer, SaRA scans the PC, and can also display,įor example, the installed browsers. So, you have to click through the issues until the problem can not be narrowed down.Īs part of the wizard, you can also specify whether the problem is with the current computer, or whether you have problems with the connection on another computer. That means, that you first have to choose in which area you need help.Īfter general selection, the following pages with further options for the problem will appear. SaRA then will display various troubleshooting sections.

When you start the wizard, first you must sign in with your Office 365 account. If you’re a Helpdesk professional, you can review customer reports that are generated in HTML format. Reported problems are linked to public-facing documentation (usually a Microsoft Knowledge BaseĪrticle) for possible fixes. The Microsoft Support and Recovery Assistant (SaRA) uses advanced diagnostics to report known problems and details about your Microsoft Outlook configuration.